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In the unlikely event that you have a problem with any of the casinos featured on this site,you should contact the casino concerned and explain your grievance to them.If you are not happy with the outcome you can contact the organizations below who will study the facts and may help on your behalf.If you have or live with someone who has a gambling problem then there are links on this page to enable you to seek help.

The Interactive Gaming Council (IGC) is a non-profit trade association that serves as a collective voice for the interactive gaming industry. The IGC builds credibility in the industry and creates member benefits by aggressively addressing legislative and regulatory challenges and opportunities.The IGC is designed to promote fair and honest gaming practices with regard to interactive gaming and wagering and to promote the Internet as a trustworthy environment for conducting business, communication and entertainment activities, providing a formal dispute resolution process.The IGC, a not-for-profit organization, was founded in 1996 in the US, relocating to Vancouver, Canada,in March 2000.

The primary objective of eCOGRA is to provide player protection, by providing comfort to the player that the games are fair, the player will be paid timeously and treated fairly, and that the operators will behave responsibly. Players will be assured of this when they transact with online gaming sites displaying the eCOGRA Seal of Approval.

The Online Players Association

The Online Players Association (OPA) claims the title, The Worlds Leading Online Gaming Watchdog, their range of services and initiatives continue to make the online gaming environment safer and securer.They deal with "Facts and Fairplay" to help resolve disputes between players and casinos.

The Gambling Commission

The Gambling Commission is an independent organization with the sole purpose of regulating and discouraging corrupt on-line gaming organizations and daily business operations. Founded in 1999, The Gambling Commission was organized to assure gamblers of a closely monitored, safe on-line gaming environment. To be approved by The Gambling Commission, each casino must undergo and pass strict technological and policy testing. The Gambling Commission does not alter the submission or approval process for any on-line casino in order to ensure the same protection for all on-line gambling consumers.Any player will have the right to lodge a complaint against any casino member with the promise of full investigation by The Gambling Commission's Dispute Resolution Department.They audit their members casino's to ensure fairness and integrity of the software, including rules and odds, and use player feedback, independent research, telephone interviews, insider news and tips from which to form unbiased opinions.
The Gambling Commission will relentlessly pursue a fair and save environment for Internet gamblers.

The association exists to inform and protect consumers who are interested in at-home wagering.They attempt to settle disputes at no charge to online gamblers who have difficulties with any gaming website.Their mediation services have proven to be quite effective.

For all you need to know about problem gambling. From seeing if you have a problem to advice for dealing with one.
Gamcare is a charity committed to promoting responsible attitudes towards gambling and working for the provision of proper care for those harmed by gambling dependency.
GamCare can help you,If you feel you may have a gambling problem, ask yourself these questions:
1.Do you stay away from work, college or school to gamble?
2.Do you gamble to escape from a boring or unhappy life?
3.When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
4.Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
5.Have you ever lied to cover up the amount of money or time you have gambled?
6.Have others ever criticised your gambling?
7.Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
8.Are you reluctant to spend 'gambling money' on anything else?
9.Have you lost interest in your family, friends or interests?
10.After losing, do you feel you must try and win back your losses as soon as possible?
11.Do arguments, frustrations or disappointments make you want to gamble?
12.Do you feel depressed or even suicidal because of your gambling?
The more you answer 'Yes' to the above questions, the more likely you are to have a gambling problem. For friendly and helpful advice from trained counsellors call the Gamcare helpline on 0845 6000 133. The counsellor will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and is an important first step towards dealing with the problem.
The counsellor will be able to suggest ways of helping yourself to stop gambling, or if you are someone who is affected by a problem gambler, ways to support the gambler in their process of stopping, and ways to deal with the effects on your own life.
If you want to address the underlying issues that drive you to gamble more than you want, the counsellor may be able to help you do that too.
The helpline is open from 10.00am to 10.00pm Monday to Friday, 10.00am to 6.00pm on Saturdays and 6.00pm to 10.00pm on Sundays.

GAMBLERS ANONYMOUS is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
The only requirement for membership is a desire to stop gambling. There are no dues or fees for Gamblers Anonymous membership.Their primary purpose is to stop gambling and to help other compulsive gamblers do the same.

Are you living with a compulsive gambler?

1.You are constantly bothered by bill collectors.
2.You hide money that is needed for living expenses.
3.He/She hides his or her money.
4.He/She gambles until the last penny is gone, and returns to gambling as soon as possible to try to recover losses.
5.He/She suffers from remorse or depression due to gambling.
6.You have noticed a personality change in the gambler as his or her gambling progresses.
7. He/She consistently lies to cover up or deny his or her gambling activities.
8. He/She faithfully promises to stop gambling; begs, pleads for another chance, yet gambles again and again.
9. He/She borrows money to gamble with or to pay gambling debts.
10. He/She uses guilt induction as a method of shifting responsibilities for his or her gambling onto you.
If any of the above applies to you then please seek help.

What Can You Do?

1.Remember you are not the only family facing this problem.
2.You can help by talking the problem through, but it is better if you involve a trained person outside the family.
3.Remember,that it is a serious issue and gamblers cannot ‘just give up’.
4.Take a firm stand.You may feel it is easier to give in to demands and to trust everything he or she says, this only allows them to avoid facing the problem.
5.Leave the responsibility for the gambling and its consequences with them. Help them admit to it and to work at overcoming the dependency.
6.Do not condemn them,this can be very unhelpful and may force them back to gambling. However, setting firm and fair boundaries to their behaviour is constructive.
7.Be careful when trusting them with money,wait until the dependency is OVER.It may be helpful to manage their money for a short period.